Booking FAQs

Here are the details to help you plan your event.

How do I book and reserve my date?

Use our inquiry form to check availability, get pricing and ask questions. Once you’re ready to book, we’ll confirm the details and arrange your deposit. Guest-paid events require confirmation of the organizer’s booking arrangements.

Who pays for the ice cream?

Host-paid or individual-purchase arrangements may be available, depending on the event. HOA & Community Events can be prepaid by the organizer or paid individually by residents. School Events offer school-paid and student-pay options. We confirm the payment arrangement before finalizing your booking.

How long do you stay?

Every package includes 2 hours of ice cream service, including school, daycare and preschool programs. Additional service time is $50 per hour. Tell us your preferred start time and duration on the inquiry form, if you know them.

Where can I find pricing?

View our Pricing page for standard event pricing and our School, Daycare & Preschool Events page for student program pricing.

Is there a travel fee?

A travel fee may apply depending on your event location. Any applicable fee will be discussed and confirmed before your booking is finalized.

Are unlimited servings included?

No. Your booking includes an agreed serving count. Included toppings do not mean unlimited ice cream servings.

When is the remaining balance due?

Your invoice or booking agreement states the balance and due date.

What is your deposit and weather policy?

The 30% booking deposit is nonrefundable. Events take place rain or shine.

If thunderstorms or severe weather prevent safe service, your deposit will transfer to a rescheduled event taking place within 30 days of the original date, subject to availability.

What does the venue need to provide?

Permission for the truck and a safe, accessible serving location. Include gate access, parking restrictions, vendor requirements, and any venue deadlines in your request. We review the setup before confirming service.

Can you provide vendor documents?

Share the venue’s requirements and deadline. We will review them and provide applicable current documents that are available. The venue makes its own approval decision.

Where do you serve?

See our Service Area for locations and travel information.

Where can I find menu and dietary information?

Visit Our Menu for flavors, serving choices, dietary requests, and kosher information. Please share requirements before booking.

Can you bring the bubble machine?

Yes, where venue rules and conditions allow. Tell us about restrictions when planning your event.

Still have a question?

Email us—we’ll be happy to answer personally.

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